Customer service is at the foundation of who we are as an organization.  We are responsible for transforming events into experiences…every day with every action.  Our corporate-wide customer service platform that supports our Credo is the GREAT Experience.  The GREAT Experience is a repeatable service model that we can use in every interaction with our clients, customers and employees.  

GREAT Experience stands for: 

  • G = Greet the customer
  • R = Relate with a friendly question
  • E = Explore the options
  • A = Address and respond to their needs
  • T = Thank the customer and make them feel appreciated