Customer service is at the foundation of who we are as an organization. We are responsible for transforming events into experiences…every day with every action. Our corporate-wide customer service platform that supports our Credo is the GREAT Experience. The GREAT Experience is a repeatable service model that we can use in every interaction with our clients, customers and employees.
GREAT Experience stands for:
- G = Greet the customer
- R = Relate with a friendly question
- E = Explore the options
- A = Address and respond to their needs
- T = Thank the customer and make them feel appreciated