Customer service is at the foundation of who we are as an organization.  We are responsible for transforming events into experiences…every day with every action.  Our corporate-wide customer service platform that supports our Credo is the GREAT Experience.  The GREAT Experience is a repeatable service model that we can use in every interaction with our clients, customers and employees.  

GREAT Experience stands for: 

• G = Greet the customer
• R = Relate with a friendly question
• E = Explore the options
• A = Address and respond to their needs
• T = Thank the customer and make them feel appreciated